Travel Time Travel Insurance

Call us on 0345 548 2122

Claims Information

Emergency and medical service claims

You must contact the Emergency Assistance Service in the event of an illness or accident which may lead to in-patient hospital treatment or before any arrangements are made for repatriation; or in the event of curtailment necessitating your early return home.

You can contact the Emergency Assistance Service, which is operated by MAPFRE Assistance, 24 hours a day, 365 days a year on:

Telephone +44 (0) 20 7748 0513

All other claims please contact:

Travel Claims Services Limited
One Victoria Street
Bristol Bridge

Telephone 0330 400 1235


For policies purchased between 28th January 2015 and 29th February 2016

The Emergency Assistance Service can be contacted on +44 (0) 20 8865 3092.

To make any other type of claim, please call Intana on 020 8865 3093.