How to make a claim

Emergency and medical service claims

You must contact the Medical Emergency Assistance Company in the event of an illness or accident which may lead to in-patient hospital treatment or before any arrangements are made for repatriation; or in the event of curtailment necessitating your early return home.

You can contact the Medical Emergency Assistance Company, 24 hours a day, 365 days a year on:

For policies issued from 1st JUNE 2023 onwards

Telephone: +44 (0) 1444 465553

Email: 247assistance@imglobal.com

For policies issued before 1st MARCH 2023

Please call +44 (0) 20 3819 7170

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All other claims please contact:

For policies issued from 1st JUNE 2023 onwards

IMG Claims Department
Fitzalan Court
3rd Floor Fitzalan House
Cardiff
CF24 0EL

029 2168 4316

Email: travelclaims@imglobal.com

Make a Claim online: www.imglobal.com/member/assistance/claims

To make a claim under the Gadget cover section, please use the online claims service
bastion.davies-group.com/ or call Davies Group Limited on 0345 074 4828

For policies purchased before 1st MARCH 2023

Please call 01702 553443 or visit www.csal.co.uk