How to make a claim

Emergency and medical service claims

You must contact the Medical Emergency Assistance Company in the event of an illness or accident which may lead to in-patient hospital treatment or before any arrangements are made for repatriation; or in the event of curtailment necessitating your early return home.

You can contact the Medical Emergency Assistance Company, 24 hours a day, 365 days a year on:

For policies issued from 1st JUNE 2023 onwards

Telephone: +44 (0) 1444 465553

Email: 247assistance@imglobal.com


For policies issued before 1st MARCH 2023

Please call +44 (0) 20 3819 7170


All other claims please contact:


For policies issued from 1st JUNE 2023 onwards

IMG Claims Department
Fitzalan Court
3rd Floor Fitzalan House
Cardiff
CF24 0EL

029 2168 4316

Email: travelclaims@imglobal.com

Make a Claim online: www.imglobal.com/member/assistance/claims

To make a claim under the Gadget cover section, please use the online claims service
bastion.davies-group.com/ or call Davies Group Limited on 0345 074 4828


For policies purchased before 1st MARCH 2023

Please call 01702 553443 or visit www.csal.co.uk

TravelTime offers great value travel insurance.

Medical Cover

Up to £10 million

Emergency medical expenses

Cancellation Cover

24 hour

worldwide emergency assistance

Policy Excess

Up to £4,000

Cancellation Cover

Baggage Cover

Up to £2,000

Baggage Cover

* Cover limits are per person, per trip.