You must contact the Emergency Assistance Service in the event of an illness or accident which may lead to in-patient hospital treatment or before any arrangements are made for repatriation; or in the event of curtailment necessitating your early return home.
You can contact the Emergency Assistance Service, which is operated by MAPFRE Assistance, 24 hours a day, 365 days a year on:
Telephone +44 (0) 20 7748 0513
All other claims please contact:
Travel Claims Services Limited
One Victoria Street
Telephone 0330 400 1235
The Emergency Assistance Service can be contacted on +44 (0) 20 8865 3092.
To make any other type of claim, please call Intana on 020 8865 3093.